The First Connections FirstCare is a support package that
allows you peace of mind when you invest in your Video Conferencing
solution. An ongoing relationship that is more than just technical
support, we put our video number into the equipment's address
book for a reason, we want to help the end user to feel comfortable
using the equipment. We have a manned Video Help desk during
business hours to enable prompt solutions to problems that
may arise, and to help you complete those more demanding tasks
-data sharing, collaborative working.
As part of our installation program
we have instituted a "Train the Trainers" session where we
will give on site training to those who will have responsibility
for the equipment. Providing you with hands on experience
of the equipment in a controlled environment, where we will
take you through step by step the equipment and its use. Our
core belief is that Video Conferencing is a technology that
will grow only by people using the equipment and feeling comfortable
with it, our aim is to make it as simple as a telephone call
and to demystifying the technology behind it. With next day
courier replacement for failed equipment we ensure that response
times are kept to the minimum possible.
All our staff are CVI (Certified Video Implementers) qualified
which enables them to diagnose any problem and resolve it with
the minimum amount of disruption. The equipment we use for our
Video Help Desk enables us to look at your equipment's performance,
monitor the line, and provide error cause codes for most situations.
Overall our aim is to ensure that your investment in Video Conferencing
runs at optimum efficiency and you are able to gain the maximum
returns that Video can offer any organisation. Being able to
rely on any business tool is one of the most important facets
in that tool's operation, Video Conferencing is a tool that
can offer that reliability, and First Care is an important part
in that operation.
